No Return & Refund
Please note that we do not offer returns or refunds.
Exchanges Only
We only provide exchanges for items that are defective, damaged, or incorrectly shipped. If you need to request an exchange, please contact us via WhatsApp or email us at info@zyvvae.com, and include pictures of the item for review.
Discounted Items
Discounted items are final and cannot be refunded or canceled after the order is placed. Only regular-priced items are eligible for exchange.
Cancellations
Orders can only be canceled if the shipment has not yet left our warehouse. Once the order has been dispatched, cancellations will no longer be possible.
Shipping Policy
At Zyvvae, we strive to ensure a smooth and timely delivery of your orders. Please review our shipping policy below:
Order Processing
All orders are processed within
02 business days. You will receive a confirmation email once your order has been dispatched from our warehouse.
Shipping Times
Delivery times may vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 02-03 business days, while expedited options are available for faster delivery.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions, so keep an eye out for special offers!
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.
International Shipping
We offer international shipping to select countries. Please note that delivery times and rates may vary based on destination, and any customs duties or taxes will be the responsibility of the buyer.
Order Issues
If you experience any issues with your shipment—such as delays, lost packages, or damaged items please reach out to our customer support team, and we will be happy to assist.
Thank you for choosing Zyvvae. We are committed to getting your beauty products to you as quickly and efficiently as possible!